Everything Counts! How to Maximize Patient Interactions

Everything we do counts in today’s dental environment because there is less room for error. Come and learn how to maximize these four critical patient interactions: the patient hand-off, treatment presentation when phasing is necessary, the solution oriented payment discussion and the best ways to clear the air. You can count on Virginia and Debbie to teach you how to make the most of daily opportunities—for you and your patients.

Learning objectives:

• To provide clear, patient-centered communication when handing the patient off to the appropriate key staff member.
• To communicate as an advocate for patients who must phase treatment when there are financial limitations.
• To illuminate the value of handling practice challenges with professionalism and grace.

Release date: Sun, November 27, 2011

Speaker: Debbie Castanaga

Debbie Castagna and Virginia Moore, co-founders of The Practice Source and The Consulting U, are two of the dental industry’s most experienced and accomplished management consultants, speakers and authors. Their consulting focus is on measurable, sustainable, bottom-line results, and clients praise their ability to educate, motivate, lead and inspire.

Moore and Castagna have appeared in Dentistry Today’s list of Leaders in Consulting every year since 2005, and speak on a regular basis at top dental meetings across the US. They also speak on the international stage, and are the authors of the popular training resources, The Doctor as CEO and The Ultimate Staff.

Speaker: Virginia Moore

Debbie Castagna and Virginia Moore, co-founders of The Practice Source and The Consulting U, are two of the dental industry’s most experienced and accomplished management consultants, speakers and authors. Their consulting focus is on measurable, sustainable, bottom-line results, and clients praise their ability to educate, motivate, lead and inspire.

Moore and Castagna have appeared in Dentistry Today’s list of Leaders in Consulting every year since 2005, and speak on a regular basis at top dental meetings across the US. They also speak on the international stage, and are the authors of the popular training resources, The Doctor as CEO and The Ultimate Staff.